SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA BIRWIN, ALIB BIRWIN, ALIBdanKamri, ErdildanFaresty, Eva YuliadanTamri, TamridanLapau, Buchari (2020) SERVICE QUALITY AND OUTPATIENT’S FACTORS AFFECTING THEIR SATISFACTION AT THE B HOSPITAL IN INDONESIA. International Journal of Management (IJM), 11 (12). pp. 2366-2373. ISSN 0976-6510 Download Disini!